Policies

Repair Policy:

For Labour:

All labour and charges are protected under a 30-day window for issues that arise related to the repair in question. All unrelated problems will be subject to further labour charges. For example, if you called MobiTek to come fix your computers power supply problem and it burns out 2 weeks later, you would be covered and we would replace the faulty product at no extra charge. In this case, the manufacturer would need to replace their defective product, but we will re-repair the computer for nothing as a courtesy. However, if you had the power supply working and all of a sudden you get a virus, you are not covered under this warranty because it is an entirely unrelated problem. MobiTek fully reserves all right to determine whether problems are a result of faulty labour or a result of the clients misuse. We do reserve the right to refuse service, even without reason.

For All Hardware:

All hardware changes that are involved in repairs are covered by the manufacturer only, and additional service charges will be made, depending on the degree and circumstances of the situation.

• We are in NO WAY responsible for repair problems that are greater than 90 days old.

• All repaired products will be "sticker-ed", in the event this sticker seal is modified, broken, removed, defaced or in any other way manipulated, any and all service warranties and all insurance claims are revoke immediately by the client.

• Note: We are insured, in the even that our company is held liable for damage towards a client, we are fully insured.

• You are responsible for paying for all parts required to fix your computer. These parts are property of MobiTek until fully paid for. MobiTek will reserve the right to withhold any computer that contains unpaid property until paid for.

Recordable media from conversion/duplication requests:

All recordable medias, including DVD-X or CD-X (where the X is the format, such as DVD-R or CD-RW) are fully covered by their respective companies. MobiTek is in no way responsible for data loss through faulty media conversions or duplicates. We do our very best to use the highest grade of materials and through testing before the client receives their media.

Data Loss Policy:

MobiTek is not responsible for any data loss and/or damages that can incur due to such event. This includes data loss caused by the user, lack of caution by the user (i.e.: leaving your password written down where others can see it, log in, and delete/steal your data), hardware/software/human error. It is your responsibility to make sure you data is backed up all the time, especially when you have your technological devices serviced.

Passwords:

It your responsibility to make sure that all passwords are kept secure and are changed after the computer has been repair. MobiTek will not assume responsibility of events arising from negligence to do so.

Privacy Policy:

For MobiTek your privacy is very important. All of our employee's sign strict non-disclosure agreements. This makes them liable for any unauthorized information disclosure about the company's business or its customers. As in any business we gather important information about our customers. We believe that you as our customer have the right to know how this information is used.

Statement of Intent:

MobiTek is in the business of computer repair, computer training, computer support, web hosting, web design and development, but not marketing. It is for this reason that all personal data collected is not be shared with a third party for any reason. We use you personal data for internal purposes only, contact information, billing information, technical information, usage information. The use of this information is mainly to assure quality service for our customers, and of course collect payment. On the other hand, visitor information is also use for internal purposes only. We conduct research with this data to improve our marketing strategy. In addition, we will not use any of this information to sell data or spam users, customers or visitors. MobiTek also stores all correspondence between us and our customers for record keeping and historical service reference. MobiTek does engage computer tracking with the SOLE purpose of identifying illegal usage or fraudulent behavior of some individuals or organizations that may be trying to operate or are in operations on our servers.

Notice and Disclosure:

In the event of any policy change regarding our privacy policies you will be notified. As our business grows so does our documentation, responsibilities and liabilities, hence expect more changes. After all, change is the only constant on the universe. Also, this may happen in the case of a company buyout, merger, acquisition and/or strategic alliance. At present MobiTek is solely owned and operated by Justin Beaudoin O/A MobiTek and there are no immediate plans to sell, merge or affiliate with a third party.

Choice/Consent:

In the event that we may be forced to disclose personal information (only done through procedures of the law), we will inform the customer, unless the authorities require the contrary. MobiTek provides users the opportunity to opt-out of receiving communications at the point where we request information. Unless, of course, it is to update billing and contact information. We will ask for your approval in the event that we may want to share your information with one of our future spin-off companies.

Limitations:

MobiTek is extremely zealous of the information provided by our customers and this information will not be disclosed, unless:

• we have the consent of the customer; or

• by the authority of the law.

By the authority of law means that if for any reason in an investigation by the Canadian Federal Government (e. i. Canadian Security Intelligence Service (CSIS), Internal Revenue Service, Canadian Department of Defense, Canadian Department of Justice and the such) or by the order any Canadian and/or Provincial Court that would subpoena that information, the information will be disclosed to the appropriate authorities. All in accordance to Canadian Federal Law and Provincial law depending on the customer's original jurisdiction. MobiTek will abide by any legislation, past and future, regarding privacy protection by the Canadian Federal Government.